It all started 65 years ago, with one employee and a few clients. Now, over six decades later, Cincinnati-based Cooper Electric enjoys a healthy business, with service vans spanning two States.
The company are now seen as one of the country’s top service-based electrical contractors for the residential, commercial and industrial sectors – including their flagship Thermographic inspection service.
They still pride themselves on their core values – quality, value and service. Strict standards are maintained, including the answers on their phones twenty four hours a day, and a requirement for each of their experienced on-site staff to have completed a minimum 4-year apprentice program. So, if your Thermographer requires inspection, you can guarantee it will be attended to promptly.
As the company’s management team explain, the key to their success has been the value they base on every one of their clients:
“Using the highest ethical standards, we promise to provide the best electrical solutions for our customers through QUALITY, VALUE, and SERVICE. We strive to implement a long term relationship with our customers, based on safety, prompt service, and anticipating our customer’s needs. To guarantee our QUALITY, we will continually invest in training and education for our work force, and will never knowingly violate the standards of the National Electrical Code” they say.
The biggest pride-call for Cooper Electric is their client return rate, which currently sits at well over 70%.
“That in itself is a testament to the importance we place on everyone we serve. We’d like to thank everybody for a wonderful first 65 years in business, as we excitedly look forward to 65 more”.